User Data & Account Deletion Policy
In accordance with Section 12 of the Digital Personal Data Protection (DPDP) Act, 2023 and Google Play Store User Data Policy, this page provides complete transparency and a 24/7 web portal for submitting permanent account and data erasure requests.
Requesting account deletion is permanent and cannot be undone. Deleting your account will permanently revoke your access to all purchased video course modules, downloadable study resources, certificates of completion, partner affiliate referral links, and any unwithdrawn wallet balances. You cannot recover your learning progress once the purge has been executed.
CashRise is an online education platform that sells self-paced digital skill courses directly to learners. In line with applicable Indian laws and regulations, we expressly declare that:
CashRise has no upline, downline, team, binary, matrix or level-based structure. Nobody earns anything from purchases made by people further down a referral chain.
CashRise does not appoint distributors, direct sellers or agents under the Consumer Protection (Direct Selling) Rules, 2021. Courses are sold by CashRise directly to the learner online, with no inventory, stock purchase, starter kit or sales target.
CashRise does not run, promote or permit any pyramid scheme or money circulation scheme prohibited by the Consumer Protection (Direct Selling) Rules, 2021 and the Prize Chits and Money Circulation Schemes (Banning) Act, 1978.
CashRise does not accept deposits, pool funds or promise returns, and is not a scheme under the Banning of Unregulated Deposit Schemes Act, 2019 or the Chit Funds Act, 1982.
- Referral participation is optional. Buying a course never requires you to refer anyone.
- Every registered user gets a referral link free of charge. There is no joining, registration or activation fee.
- A single-level commission is paid only when a person who used your own link buys a course directly from CashRise.
- No commission, bonus or reward is paid for recruiting or enrolling people, or on purchases made by people they refer.
- Commissions come only from genuine course sales. Earnings are not guaranteed and depend entirely on your own effort.
Anyone who describes CashRise as an MLM, network marketing plan, direct selling chain, investment or “earning scheme”, or who charges anyone a fee to join under them, is misrepresenting CashRise. Their account may be terminated and pending commissions forfeited. Please report such conduct to our grievance officer.
Statutory Basis: Indian Data Protection & Mandatory Retention Laws
Data erasure and retention are governed under statutory frameworks promulgated by the Government of India:
A Data Principal has the statutory right to withdraw consent and obtain erasure of personal data that is no longer necessary for the original educational purpose.
Explicit statutory exemption allowing Data Fiduciaries to retain data strictly where retention is necessary for compliance with any applicable law of the land.
Mandates maintenance of commercial invoices, payment vouchers, and TDS statements for 7 financial years for mandatory government taxation audits.
Sections 35 & 36 require true and correct records of GST invoices to be maintained for 72 months from the annual return due date.
Submit Account & Data Erasure Request
You can submit your data deletion request right here on the web. Upon verification, your account will be immediately queued for deactivation and permanent data scrubbing.
1Two Ways to Request Account Deletion
Under Google Play Store requirements, CashRise provides both an in-app path and an external web path so you can delete your data at any time:
- Open the CashRise App on your Android device.
- Go to Dashboard → My Profile.
- Scroll to the bottom of the profile settings.
- Tap “Request Account Deletion”.
- Confirm with your account password.
- Use the online form above on this page.
- Or send an email to cashrise01@gmail.com.
- Subject: “ACCOUNT DELETION REQUEST”.
- Include your registered email & mobile number.
- Our compliance team processes it within 48-72 hours.
2What Data is Deleted vs. What Data is Retained
To comply with both privacy regulations and statutory tax laws under the Republic of India, data is handled as follows:
| Data Category | Status | Retention Reason & Period |
|---|---|---|
| User Credentials & Profile Information Name, email, password hash, bio, phone, avatar | Permanently Deleted | Purged immediately from live production database; removed from encrypted server backups within 30-60 days. |
| LMS Learning & Video Progress Watched lessons, quiz scores, course bookmarks, notes | Permanently Deleted | Erased immediately. All course access is permanently revoked. |
| Marketing & Notification Data Email campaign subscriptions, push tokens, SMS alerts | Permanently Deleted | Unsubscribed instantly across all marketing emailers and push channels. |
| Financial Invoices & Transaction Receipts GST tax invoices, order IDs, amount paid, payment dates | Legally Retained | Statutory Retention (7 Financial Years): Under Section 44AA of the Indian Income Tax Act, 1961, and Sections 35 & 36 of the Central Goods & Services Tax (CGST) Act, 2017, commercial transaction invoices must be preserved for statutory government audit. |
| Affiliate Commission TDS Records Form 16A TDS certificates, PAN records for settled payouts | Legally Retained | Income Tax Act (Sec 194H) & PMLA (Sec 12): Mandatory tax deduction filings and client identity records are legally exempt from erasure under Section 8(7) of the DPDP Act, 2023. |
| Security, Cyber Logs & Audit Trail IP addresses of illegal scraping attempts or chargebacks | 180 Days / Anonymized | Preserved for 180 days pursuant to Rule 3(1)(h) of the Information Technology (Intermediary Guidelines) Rules, 2021 before permanent automated rotation. |
3Timeline & Deletion Process
- Immediate Deactivation (T + 0 to 24 Hours): Your account is locked, credentials disabled, and your profile is hidden from community leaderboards and search indexes.
- Verification Call or Email (T + 24 to 48 Hours): A security verification check ensures the request wasn't filed fraudulently by unauthorized third parties.
- Live Data Scrub (T + 48 to 72 Hours): All non-statutory records (PII, avatar photos, email subscriptions) are removed from active databases.
- Complete Backup Purge (T + 30 to 90 Days): Encrypted database snapshots and cold server archives cycle out and completely discard remaining historical backups.
4Contact Our Data Protection Officer (DPO)
If you have any questions regarding your digital personal rights under the Indian DPDP Act 2023 or need assistance with your data deletion ticket, please contact:
Data Protection Officer: Compliance & Legal Desk
Dedicated Email: cashrise01@gmail.com
Company: CASHRISE
Address: D-10, Block D, Main Road, Near by Karni Place, Jaipur, Rajasthan 302022, India